Privacy Policy
Rebar Tool Repair ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use and protect personal information when you visit www.rebartoolrepair.co.uk or contact us about rebar tying tool repair services.
1. Information we collect
We may collect the following information:
- Contact details such as name, email address and phone number
- Business or company name
- Details about tools submitted for repair, including model and fault description
- Communication records when you contact us
- Technical data such as IP address and browser type when you use our Website
2. How we use your information
We use personal information to:
- Respond to enquiries and provide repair quotes
- Perform and manage repair services
- Communicate about collection, repair progress and return of tools
- Improve our Website and services
- Meet legal and accounting obligations
3. Legal basis (UK GDPR)
We process personal data on the basis of:
- Contract — where necessary to provide repair services you request
- Legitimate interests — to operate and improve our business
- Consent — where you have given clear consent, such as marketing communications
- Legal obligation — where required by law
4. Sharing your information
We do not sell your personal data. We may share information with trusted service providers who help us operate our business (for example couriers, payment processors or IT hosting), only where necessary and under appropriate safeguards.
5. Data retention
We retain personal information only for as long as needed to fulfil the purposes described in this policy, including legal, tax and warranty requirements.
6. Your rights
Under UK data protection law, you have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Object to or restrict certain processing
- Request data portability where applicable
- Withdraw consent at any time where processing is based on consent
To exercise these rights, contact us at info@rebartoolrepair.co.uk.
7. Cookies
Our Website may use essential cookies required for basic functionality. If we introduce analytics or marketing cookies in future, we will update this policy and provide appropriate consent options where required.
8. Security
We take reasonable technical and organisational measures to protect personal information. However, no method of transmission over the internet is completely secure.
9. Third-party links
Our Website may link to third-party sites such as social media platforms. We are not responsible for the privacy practices of those sites.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated date.
11. Contact
For privacy-related questions, contact info@rebartoolrepair.co.uk or visit our contact page.